Shipping Policy
Last Updated: June 2026
Thank you for shopping with Hayaat. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy before placing an order.
1. Order Processing
- All orders are processed within 1–3 business days after successful payment confirmation.
- Orders are processed only on business days (Monday to Friday, excluding public holidays).
- During sales, festive seasons, or high order volumes, processing times may be slightly increase. Customers will be notified if there is a significant delay.
2. Shipping Charges
Within India
- Free shipping on orders above ₹499.
- Shipping charges for orders below the free shipping threshold are calculated at checkout based on the delivery location and order value.
International Orders
- Free shipping on orders above ₹1,699.
- Shipping charges for orders below this amount are calculated during checkout based on the destination country, package weight, and courier charges.
3. Delivery Timelines
Estimated delivery times are:
- India: 7–10 business days after dispatch.
- International: Up to 30 business days after dispatch, depending on the destination country, customs clearance, and courier partner.
Delivery timelines are estimates only and may vary due to circumstances beyond our control.
4. Order Tracking
Once your order has been shipped, you will receive an email containing your shipment tracking number and tracking link, allowing you to monitor your delivery status.
5. Customs Duties & Import Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, or similar charges imposed by their country's customs authorities. These charges are not included in the product price or shipping charges unless otherwise stated.
6. Delivery Delays
While we work with trusted courier partners to ensure timely delivery, delays may occur due to:
- Weather conditions
- Public holidays
- Customs inspections
- Remote delivery locations
- Courier operational delays
- Natural disasters or other unforeseen events
Hayaat is not responsible for delays caused by circumstances beyond our reasonable control.
7. Failed Delivery Attempts
Our courier partners may attempt delivery more than once if the first attempt is unsuccessful.
If delivery cannot be completed due to reasons such as:
- Incorrect or incomplete shipping address
- Customer unavailable during delivery attempts
- Customer refusal to accept the shipment
the package may be returned to Hayaat.
Additional shipping charges may apply if the customer requests the order to be re-shipped.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at the time of placing an order.
Hayaat is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information.
9. Damaged Shipments
If your package arrives visibly damaged, please report the issue to us within 24 hours of delivery by emailing sm@smarconsortium.com with photographs of:
- The damaged product
- The outer packaging
- Your order number
Claims submitted after 24 hours may not be eligible under our Return & Refund Policy.
10. Restricted Shipping Locations
In rare cases, Hayaat may be unable to deliver to certain remote or restricted locations due to courier limitations. If we are unable to fulfill your order, you will be informed promptly and any eligible payment will be fully refunded.
11. Contact Us
For any shipping-related questions or assistance, please contact us:
Email: sm@smarconsortium.com