Cancellation Policy

Last Updated: June 2026

At Hayaat, we understand that plans may change. Please review our cancellation policy below.

Customer-Initiated Cancellation

Customers may cancel their order within 12 hours of placing the order, provided the order has not been dispatched.

Cancellation requests received after the order has been shipped cannot be accepted.

To request a cancellation, please contact us at:

Email: sm@smarconsortium.com

Please include your Order Number in your email for faster assistance.

Orders Already Shipped

Once an order has been dispatched, it cannot be cancelled. Customers may instead refer to our Return & Refund Policy for eligible return requests.

Cancellation by Hayaat

Hayaat reserves the right to cancel any order due to reasons including but not limited to:

• Product unavailability
• Pricing or listing errors
• Payment verification issues
• Suspected fraudulent transactions
• Circumstances beyond our reasonable control

If Hayaat cancels your order, a 100% refund will be processed to your original payment method within 7–10 business days.

Refund for Cancelled Orders

Approved cancellations will be refunded using the original payment method. Processing time may vary depending on your bank or payment provider.