Return & Refund Policy

Last Updated: 27th June 2026

At Hayaat, we carefully inspect every product before it is shipped. If you experience an issue with your order, please review our Return & Refund Policy below.

1. Non-Returnable Items

The following products are not eligible for return, exchange, or refund:

  • Swimwear
  • Art products

These items are final sale due to hygiene, customization, and product-specific considerations.

2. Damaged Products

If your order arrives damaged, you must report the issue within 24 hours of delivery.

To submit a claim, please email sm@smarconsortium.com with:

  • Your Order Number
  • Clear photographs of the damaged product
  • Photographs of the product packaging (if applicable)

Claims submitted after 24 hours of delivery may not be eligible for a refund or replacement.

3. Product Satisfaction & Quality Issues

If you are dissatisfied with a product due to a genuine quality issue, you may request a return within 24 hours of delivery by contacting us at sm@smarconsortium.com.

Once the returned product has been received and inspected by our quality team, and the claim is approved, 50% of the product price will be refunded to your original payment method.

Please note:

  • The product must be returned in its original, unused condition with all tags, accessories, and original packaging.
  • Refund approval is subject to inspection by our quality team.
  • Shipping charges are non-refundable.
  • Return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item sent by Hayaat.

4. No Exchanges

We currently do not offer exchanges for any products.

5. Refund Processing

Approved refunds will be processed within 7–10 business days after the returned product has been received and successfully inspected. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Indian & International Orders

This policy applies to both domestic and international orders.

Customers are responsible for any applicable return shipping costs, customs duties, taxes, or import charges associated with returning a product, unless the return is due to a damaged or incorrect item shipped by Hayaat.

7. Contact Us

For any return or refund-related queries, please contact us:

Email: sm@smarconsortium.com

We appreciate your trust in Hayaat and are committed to resolving genuine concerns fairly and promptly.